Question 1

How does the optical vision diagnostic work on bonsai trees?

Accepted Answer

Kenara analyzes leaf patterns, insect pest presence, chlorosis, and branch dieback through high-resolution photo examination. Upload a foliage or bark photo to receive instant clinical diagnosis, severity scores, and actionable botanical remedies.

Question 2

Are my tree photos and private collection logs kept secure?

Accepted Answer

Yes. Kenara enforces strict multi-tenant data isolation. Your tree records, care histories, and photos are encrypted in dedicated object storage and accessed solely through time-limited pre-signed URLs. We never sell your photos or use them for public AI training.

Question 3

How does the seasonal weather and frost alert engine work?

Accepted Answer

When you set up your profile, Kenara derives your geographic coordinates and pairs it with your tree hardiness profile. Using hourly forecasts from Open-Meteo, the engine evaluates each tree's placement against temperature thresholds and dispatches proactive freeze and heat alerts.

Question 4

Can I use Kenara offline in my garden or greenhouse?

Accepted Answer

Yes. Kenara is an installable Progressive Web App (PWA) with Workbox offline caching. You can log watering, fertilizing, and pruning entries while disconnected; all updates automatically synchronize as soon as connectivity is restored.

Question 5

What is included in the 14-day satisfaction guarantee?

Accepted Answer

If you subscribe to any paid plan (Hobbyist, Collector, Studio, or Master) and decide it is not the right fit for your collection, contact support within 14 calendar days of your initial charge for a full, unconditional refund.